Feedback from our clients is essential to the continual improvement
of our service delivery. Please communicate your feedback and comments
via our Contact Us Form.
What our clients say!
The skills that staff have learned in the program have contributed
to continuous improvement of our contact centre. As a result, we
have now a stronger emphasis on sales and an improved conversion
rate. Customer service skills have been ‘refined’, workflow
management processes have been improved and streamlined, and staff
have been more focussed on business drivers and strategies. Staff
now understand how their individual input and performance affects
Customer Service Manager, Gift Services Company
Your customer service representative training course is the most
positive I have attended and believe to be most beneficial to all
who have attended…strongly urge ALL of our company's staff
to experience what I have.
Agency Co-ordinator, Ticketing Company
The sales workshop motivated me without having to have been belted
over the head. It has put my fears of selling into perspective.
It gave me an insight into the existing problems in my area at work,
and ideas and ways to correct them. I have gained a renewed “positivity”
about my work. The workshop has given me confidence in my own abilities.
Strongly relevant to our workforce.
Customer Service Agents, Health Services Company
In my many experiences with workplace training, I have not enjoyed
a course more than Customer Service with Michelle Heriot and her
team. She had me saying, thinking and doing things no trainer has
been able to before.
Customer Service Agent, Major International HR Company
From the program I gained the skills to be able to deal with different
personality styles and effective coaching. I appreciated the flexibility
in tailoring the program to my specific needs. I enjoyed and benefited
from being able to discuss issues that were current and relevant
to my workplace.
Team Leader, Credit Union
The program was fantastic. The trainer was perfectly suited to
her role. She has great enthusiasm, very well versed, great knowledge
of customer service, able to keep a group 'alive' and overall very
friendly, approachable and professional.
Agency Co-ordinator, Ticketing Agency
I would like to say what a wonderful job you did with the training
sessions. Never before have I attended a course where so much effort
was put into staff training as I've experienced here. It certainly
made learning a lot easier.
Customer Service Agent, Utility Company
I was extremely impressed by your very positive attitude, professionalism,
considerable knowledge, impeccable presentation skills and the very
friendly and supportive manner in which you conducted the workshop.
Job Seeker, Pre-Employment Training
“I have already tripled my sales results 2 weeks after doing
your workshop. The techniques I learnt from the workshop have helped
me to increase my confidence and motivation and to put my fears
of selling into perspective”.
“Learning how to deal with complaints has made my job so
much more fun. I am now more confident to manage the complaints
on my own instead of handing them over to my supervisor. I really
enjoyed the activities that taught us how to confront and accept
the fear of conflict”.
“I never knew how fantastic I could be as a leader until
I did this workshop.
I learnt so much about myself by getting to know what it takes to
be a great leader and then how I can motivate others to be their
very best. What an amazing experience”.