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The following articles and publications are available for download and are provided to increase your awareness of the latest trends and methods being applied in human development.

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Articles & Publications

The PMG Connect on "Successful Selling with EI"
The PMG Connect on "Emotional Intelligence in Contact Centres"
The PMG Connect on "Stress and the Bottom Line"
The PMG Connect on "ROI and Your Training Dollar"
The PMG Connect on "Achieving Exceptional Sales"
The PMG Connect on "Current and Future Leaders"
PMG 2001/02 Contact Centre Industry Overview – Cost vs Quality