Established in 2000, People Matrix Group was founded with a unique
variety of skills which brings about real change for individuals,
teams and businesses.
As a Registered Training Organisation, with accreditation to deliver
certification in a range of disciplines and provide fee-for-service
training to private and government organisations, we are able to
provide a variety of career and training options to suit individual
job seekers and employers alike.
One of our core businesses is to provide first-class training
and coaching solutions to organisations where customer contact is
a valued asset and where real business value can be delivered and
sustained through our innovative performance improvement techniques.
Our specialisation in behavioural modification techniques and
in the psychology of human development has enabled us to deliver
the most high-impact accredited and customised training programs
and workshops available in Australia today. We have also recently
applied the same methods to bring to the public professional and
personal development programs and workshops, which allow more individuals
the opportunity to extend their capabilities and achieve their amazing
With our proven candidate selection and placement methodologies,
we are also able to provide a total career management and training
solution to employers looking for high quality and consistent results.
These solutions provide an ideal environment for supporting new
job seekers entry in a successful career path.
We would welcome the opportunity to work with you at a personal,
professional, or organisational level, to help you, your staff and
your business achieve amazing results through the maximising of
your investment in your human resources.
Our range of services is diverse yet also quite targeted in their
application. Take a tour and let us know
what you think!
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Our Industry Expertise
Our Consultants have worked in the following industries:
- Information Technology
- Health Services
Managing Director of People Matrix Group, Mark Schneider is a highly
regarded industry consultant and manager, and is the company’s
business development driver.
Mark has been a consultant to the IT&T industry for over 25 years. He has worked for leading consulting organisations in Andersen Consulting
(now Accenture) and Synergy Plus (now Hyro) where he has had opportunities to work in a variety
of industries and specialist roles including software development, project management, technical
consulting, service delivery, account management and sales management.
Mark has seen the demands on IT shift from integration of legacy
technologies to delivery of front-end applications with a focus
on better supporting the customer experience. Whether these are
complex billing systems or integration of CRM with back-end business
applications, call/contact centre customer service is where the
technology and people meet with business processes to deliver the
ultimate touch point with the customer. This is where he sees the
real opportunity for business improvement.
Mark was the Treasurer of the Customer Contact Management
Association (CCMA) for 2002 to 2007 and is a Life Member.
Training and Development Director of People Matrix Group, Michelle
Heriot is a successful trainer, leader and manager, and is the company’s
visionary, product and quality care specialist. She is passionate
about empowering individuals, teams and organisations to realise
their full potential and to achieve excellence. As a result of 18
years experience in teaching, managing and motivating people, Michelle
brings a wealth of practical knowledge and understanding to the
Customer Contact Industry and is committed to creating new standards
of excellence within the industry.
Michelle has been actively involved in the Customer Contact Centre
Industry for the past 8 years. In this time, she has been successful
in designing, tailoring and facilitating customer service and leadership
programs, and has managed the set up and implementation of human
resource systems and resources for a diverse range of call/contact
Prior to this, Michelle spent 10 years developing course curriculum
and facilitating accredited and tailored programs for TAFE, community,
secondary and corporate education sectors.
Michelle was the founder and editor of the Customer Contact Management
Association (CCMA) Bulletin and has been an active leader and member
of this association for several years. She was awarded Life Membership in 2007.
We welcome your enquiries as well
as an opportunity to discuss your needs personally and confidentially.
Please call us on 0402 141 177 or email us at email@example.com
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